> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ciaraai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Knowledge Base

> The next step in creating a chat agent is populating the Knowledge Base with data for agent training. This ensures your agents have the necessary information to provide accurate and helpful responses.

## Populating the Knowledge Base via File Upload

Users can input data into the Knowledge Base by uploading files. You can upload files either by **clicking inside the upload area or by dragging and dropping files from your device**. Multiple files can be uploaded at once.

<img width="500" src="https://mintcdn.com/laxcorpresearch/hcUs8_7_mS_pXUWg/Sales-Agent/Chat-Agent/images/3.png?fit=max&auto=format&n=hcUs8_7_mS_pXUWg&q=85&s=996c2b957ed9f2dfa3c19b18ab1d9cf1" data-path="Sales-Agent/Chat-Agent/images/3.png" />

### File Requirements:

Supported File format: `PDF`, `TXT`
<br />Maximum file size: 100 MB

## Populating the Knowledge Base via URLs

Users can also populate the Knowledge Base by **providing URLs**. The provided URLs are parsed, and agents are trained on the parsed data.

<img width="500" src="https://mintcdn.com/laxcorpresearch/hcUs8_7_mS_pXUWg/Sales-Agent/Chat-Agent/images/4.png?fit=max&auto=format&n=hcUs8_7_mS_pXUWg&q=85&s=dba1bbb261d461c41749a6c4b1d6f8b1" data-path="Sales-Agent/Chat-Agent/images/4.png" />

### There are two types of URLs:

**Include URLs**: Data from these URLs is parsed and **added** to the agent’s Knowledge Base.
<br />**Exclude URLs**: Data from these URLs is **excluded** from the agent’s Knowledge Base.

### Bulk Upload with CSV:

For a large number of URLs, you can upload a CSV file containing a list of `Include` and `Exclude` URLs. The system will automatically process the CSV and populate your knowledge base accordingly.

<br />By using a combination of file uploads and URLs, you can efficiently create a comprehensive knowledge base that empowers your agents to deliver exceptional sales service.