> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ciaraai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Agent Details

> Define your support agent's unique identifier and personality name.

## Agent Identifier Name

When creating a support agent, one of the key details you need to provide is the Agent Identifier Name. It helps in managing support agents.

<img width="500" src="https://mintcdn.com/laxcorpresearch/hcUs8_7_mS_pXUWg/Support-Agent/Create-Agent/images/1.png?fit=max&auto=format&n=hcUs8_7_mS_pXUWg&q=85&s=5d9d54bab8828fc92d04e1230d119577" data-path="Support-Agent/Create-Agent/images/1.png" />

### Here are a few important points to note regarding the Agent Identifier Name:

* The Agent Identifier Name is **a mandatory field** when creating a support agent.
* It **must be unique** within your organization to enable easy identification and differentiation between agents.
* The Agent Identifier Name is for **internal usage only and is not visible to end users**.

## Agent Personality Name

When creating a support agent, another important detail to provide is the **Agent Personality Name**. This name is how the agent introduces itself to your customers.

<img width="500" src="https://mintcdn.com/laxcorpresearch/hcUs8_7_mS_pXUWg/Support-Agent/Create-Agent/images/2.png?fit=max&auto=format&n=hcUs8_7_mS_pXUWg&q=85&s=da3ce804ca1608df0dde078ae988e737" data-path="Support-Agent/Create-Agent/images/2.png" />

### Here are the key points to note about the Agent Personality Name:

* Multiple agents **can share the same personality name** for consistency.
* If unspecified, **"Ciara" is used as the default name**.