Welcome Messages
- In the Set welcome messages field, define the messages that greet customers when they initiate a chat.
- Enter each message on a new line.
Suggested Prompts
- Use the Set suggested prompts field to define prompts that the agent suggests to customers during the chat.
- Enter each prompt on a new line.
Agent Functionality
- The Allow chat transfer to live agent checkbox controls whether customers can be transferred to a live human agent if needed.
- Enable this option if you want to offer the possibility of escalation for complex issues.
Additional Options
